Faqs

We design and manufacture a wide range of signage, from LED neon and acrylic letters to metal lightboxes and 3D illuminated signs, perfect for both indoor and outdoor branding.

Our LED signs are built with certified components, low-voltage power supplies, and proper insulation, making them safe, durable, and energy-efficient.

Yes, we do. We work with agencies, franchises, and trade clients around the world and offer tiered pricing and bulk discounts based on order size and frequency.

That depends on the type of sign and how you plan to mount it. Many of our signs are simple plug and play designs that can be installed on your own or with basic handyman help. Larger or hardwired signs may need a licensed electrician or professional installer. Every order comes with clear instructions and all the mounting hardware you need.

Our usual production time is 7 to 15 business days, depending on the design and order size. For larger, complex, or bulk orders, production may take a little longer. Shipping times vary by location, but we always aim to deliver as quickly and reliably as possible.

Yes, once your sign has been shipped, you’ll receive a tracking number by both email and SMS so you can follow the delivery progress in real time.

Yes, we do. If you’re on a tight deadline, just let us know, we’ll prioritize your project and arrange express production and shipping options.

Because each sign is made to order, we don’t accept returns for change of mind. We’ll replace or fix an item only if there’s a clear error or defect compared to the approved design. Please note that minor variations in color, finish, or size are normal and not considered faults.

Every sign is safely packed with layered foam, corner protectors, and shock-resistant materials to ensure it arrives in perfect condition.

If your sign arrives damaged, please take clear photos of the sign, the packaging, and the shipping label as soon as it’s received. Send them to us within 7 days of delivery so we can arrange a replacement.

We don’t offer refunds or replacements for change of mind once production has started or the sign has been delivered.

If the issue falls under our warranty, such as a defect or production error, we’ll cover the full cost of the replacement and shipping. As all signs are custom made, we don’t accept returns.

We do. All design, fabrication, and assembly happen in our own production facility, which helps us maintain full quality control and consistent results.

Every sign goes through multiple inspection points, design, proof approval, fabrication, quality check, and packaging, before it’s cleared for shipping.

We normally share photos once your sign is completed, before it’s packed and shipped. However, for special projects or requests, we may be able to provide progress photos during production.

Yes, we do. Our production team can handle everything from one-off custom signs to large bulk orders for businesses, events, and corporate projects.

You can upload your logo or artwork directly through our inquiry form or email it to us. We accept most file types including AI, PDF, PNG, and SVG.

Yes, you can request revisions or adjustments to your design proof until you’re happy with it. Once the final mockup is approved, production usually begins within 24 hours of placing your order. After that point, further changes may not be possible or may incur additional fees.

Yes, you can request as many revisions as needed until you’re completely happy with your design. Once you approve the final proof and place your order, production will usually begin within 24 hours, and further changes may not be possible or may incur additional fees.

No problem. Our in-house design team can create or refine your artwork based on your logo or idea.

Every order includes clear mounting instructions, hardware, and setup guidance. Some signs are plug and play and can be easily installed on your own, while others that require hard wiring should be fitted by a licensed electrician or professional installer. You can specify your preferred installation type on the inquiry form when submitting your request.

Simply wipe it down with a soft cloth and avoid harsh cleaners. Our LED signs are low-maintenance and built to last for years.

Definitely. We keep every design file on record, so you can reorder or scale your signage anytime your business grows.